Hospitality Management Tips for Cottage Owners and Hoteliers

Running a cozy cottage or a busy hotel feels a lot like juggling. One minute you’re fixing a leaky tap, the next you’re replying to a booking query at midnight. Good hospitality management makes those moments smoother and helps your property earn more without working yourself into the ground.

Maximise Your Booking Channels

Don’t rely on a single platform. List your cottage on the big sites – Airbnb, Booking.com, and niche UK cottage portals – but also keep a simple, fast website where guests can book direct. Direct bookings cut commission fees, which can add up to 15% of your revenue. To encourage them, offer a small discount or a free extra, like a welcome basket or early check‑in.

Use a calendar that syncs across all sites. When one booking lands, the others update automatically, so you never double‑book. Tools like Lodgify or Guesty are cheap and do the heavy lifting for you.

Focus on Guest Experience, Not Just the Space

Your property’s photos will get the first click, but it’s the experience that earns five‑star reviews. Simple touches go a long way: a clear guidebook with local attractions, fast Wi‑Fi, and fresh linens. For cottages, think about adding a low‑maintenance garden or a BBQ area. For hotels, a reliable coffee machine in the lobby can be a surprise win.

Ask guests for feedback before they leave. A short text‑message survey with one or two questions can highlight problems you didn’t see. Fixing those issues quickly shows you care and improves future reviews.

Seasonal pricing is another game‑changer. During peak months, raise rates a bit; in the off‑season, create packages – think “Winter Cozy Stay” with a hot chocolate kit. Dynamic pricing tools can automate this based on demand, so you never leave money on the table.

Finally, keep an eye on your costs. Energy bills in a cottage can spike in winter. Invest in smart thermostats and LED lighting to lower usage. In hotels, bulk‑buying toiletries or partnering with local bakeries for breakfast can cut expenses while adding a local flavour.Good hospitality management isn’t about costly overhauls; it’s about smart tweaks, consistent communication, and making guests feel at home. Apply these tips, and you’ll see higher occupancy, better reviews, and a healthier bottom line.